eRCM Express™ Troubleshooting

      • Issue: Uploading valid eRCM Viewer files sometimes does not correctly copy those file into the mCore and results in some zero-byte files being created in the mCore that cannot then be used.
        • Affects: Version 0.5.0 and 0.5.1 of mCore.
        • Symptoms: The desired eRCM Viewer file is included in the list of files in the web interface, but when retrieving compressor calculations, all values are zero — all the time.
        • Workaround: In the web interface, click the Clear All Viewer Files button, then navigate to the Import Viewer files upload page and upload the eRCM Viewer files again.
          • If issue is not resolved, try repeating the above workaround a couple of times.
             
      • Issue: Uploading a valid eRCM Express licensing file sometimes does not correctly copy that file into the mCore and results in a zero-byte file being created in the mCore. Internally, the mCore is not licensed to use eRCM’s calculation methods, and thus does not return useful results.
        • Affects: Version 0.5.0 and 0.5.1 of mCore.
        • Symptoms: Static items Ranges, Number of Load Steps, etc. are still returned, but all registers with performance and control items are returned as zeroes.
          • Note: This issue would only occur if the license file was accidentally removed and the user is trying to re-license the mCore, or if the user is upgrading unit from a Condition Monitor license to an eRCM Express license.
        • Workaround: In the web interface, click the Clear ACI License File button, then reupload the provided license file.
          • If issue is not resolved, try repeating above workaround a couple of times.