eRCM Express™ Troubleshooting
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- Issue: Next load step up/down does not return sensible results when using “Field_Ps” feature.
- Affects: Version 0.5.0 to 1.1.31 mCore.
- Symptoms: When passing a value in the “Field_Ps” tag, next load step up/down results will not be correct for the current load step.
- Workaround: Write a value of “0” (zero) for the “Field_Ps” input tag value. This will turn off that feature and next load step up/down will be correct.
- Issue: Uploading valid eRCM Viewer files sometimes does not correctly copy those file into the mCore and results in some zero-byte files being created in the mCore that cannot then be used.
- Affects: Version 0.5.0 and 0.5.1 of mCore.
- Symptoms: The desired eRCM Viewer file is included in the list of files in the web interface, but when retrieving compressor calculations, all values are zero — all the time.
- Workaround: In the web interface, click the Clear All Viewer Files button, then navigate to the Import Viewer files upload page and upload the eRCM Viewer files again.
- If issue is not resolved, try repeating the above workaround a couple of times.
- Issue: Uploading a valid eRCM Express licensing file sometimes does not correctly copy that file into the mCore and results in a zero-byte file being created in the mCore. Internally, the mCore is not licensed to use eRCM’s calculation methods, and thus does not return useful results.
- Affects: Version 0.5.0 and 0.5.1 of mCore.
- Symptoms: Static items Ranges, Number of Load Steps, etc. are still returned, but all registers with performance and control items are returned as zeroes.
- Note: This issue would only occur if the license file was accidentally removed and the user is trying to re-license the mCore, or if the user is upgrading unit from a Condition Monitor license to an eRCM Express license.
- Workaround: In the web interface, click the Clear ACI License File button, then reupload the provided license file.
- If issue is not resolved, try repeating above workaround a couple of times.